Calrec Audio supply audio broadcast mixing equipment relied on by the world’s most successful broadcasters. From Premiership football, to the Superbowl, from "X Factor" to "Dancing with the Stars", if it's live there is a good chance it is mixed on a Calrec.
Our customers are absolutely focused on creating immersive and entertaining audio, and constantly push the boundaries of broadcasting. Calrec's job is to push the boundaries of technology to help them succeed.
Formed as a microphone manufacturer in 1964, Calrec’s reputation for build quality, reliability and audio performance has made it an industry benchmark across the world. The latest Apollo platform introduced Bluefin2, the next generation of award-winning Bluefin technology. It provides over 1000 channel processing paths on just one DSP card. For surround sound mixing it is the industry’s most advanced and economical solution.
Now, broadcasters demand even more versatility and integration from their audio equipment, and in this technologically progressive era TV companies want to ensure that their systems can produce programmes efficiently and to required specifications. For their audio systems to achieve this, greater consideration has to be given to their networks as a whole, and how efficiently they can be controlled. Calrec has designed its range of consoles to meet these demands.
We are looking for driven, enthusiastic and inventive people who are passionate about audio technology. We have a reputation for innovation which we want to continue to build on. If you feel you can help us to do this, please get in touch. Unless otherwise specified, all applications for Current Vacancies or general job enquiries should be made in writing to: HR Manager, Calrec Audio Ltd, Nutclough Mill, Hebden Bridge, West Yorkshire, HX7 8EZ or email@example.com
Customer Support Engineer
Calrec Audio, the world’s leading manufacturer of broadcast audio consoles, has an opportunity for an experienced, motivated and passionate Customer Support Engineer, based in Hebden Bridge. The overall function of the role is to provide post-delivery technical support of Calrec products. Applications are particularly welcomed from candidates with IT networking experience/qualifications with a passion or interest in audio
Processing of service enquiries and calls
Commissioning of the company’s products
On-site service, including fault diagnosis and correction
Maintaining accurate records
Post-delivery quotations and sales
Liaising with the Support Administrator for shipping and provision of spares, replacement or loan parts
Development and review of all aspects of the service function; the processes, the procedures and the database to meet team requirements, company goals and objectives
EDUCATION / QUALIFICATIONS/SKILLS
Degree or Diploma in Electronics / Music Technology or a related subject, OR
Professional IT networking qualification (CCNA/CCNP or equivalent)
Full clean driving licence
Experience of Broadcast Engineering or Customer Support in a Broadcast Environment
System to component level knowledge of audio and audio control systems relating to broadcast applications
A knowledge of IP networking
A knowledge of AoIP technologies, such as Dante and AES67
A knowledge of Linux
Knowledge of computer based control systems
Excellent customer interface and the ability to build long term relationships with customers; able to provide clear and concise information
The ability to maintain composure and a professional demeanour at all times, specifically in unusual and highly pressurised situations
Pro-active team member
Ability to maintain and improve company quality standards
Able to prioritise, identify and solve problems
Able to interface well with others and ensure the flow of appropriate and accurate information to customers and colleagues
Organised working habits
Good negotiation skills
For a full Job Specification and salary range, or to forward a CV and letter of application, please contact firstname.lastname@example.org