A Customer Support Engineer who will be focused on commissionings, after-sales service and customer/distributor training.

The successful candidate will have a professional IT networking qualification (CCNA/CCNP or equivalent) and/or a degree or diploma in Broadcast Engineering/Electronics / Music Technology or a related subject.

You will also have knowledge of networking; IP/TCP/UDP/RTP/RTSP, LAN, configuration of Switches/Routers (VLAN, ACL etc.), AoIP technologies and standards; AES67, Dante, SMPTE-2110 etc. System to component-level knowledge of audio and audio control systems relating to broadcast applications and Linux and computer-based control systems.

Experience of broadcast engineering or customer support in a broadcast environment with excellent customer interface and the ability to build long-term relationships with customers is also essential.

Main activities and responsibilities 

• Processing of service enquiries and calls
• Commissioning of the company’s products
• On-air support and onsite service, including carrying out upgrades, fault correction and mixer upgrades
• Provide factory-based support to other Customer Support Engineers in the field
• Use of factory facilities to diagnose and find faults reported by customers and provide accurate field service reports
• Operational & Maintenance Training including preparing and documenting service training courses
• Technical support to Sales and Marketing Team (office support/demos/trade shows etc.) as well as distribution partners
• Raise quotations for customer support services, spares, expansion etc and maintain accurate service tickets, customer service records and service database records
• Liaise with the Customer Support Administration Team for shipping and provision spares, replacement or loans parts
• When appropriate work with Development Team to identify software bugs and design issues
• Develop and review all aspects of the service function; the processes, the procedures and the database to meet team requirements, company goals and objectives
• Provide cover for other Customer Support Engineers and if necessary, plan and co-ordinate the activities of other Customer Support Engineers when appropriateOther features of the job
• Extensive travel in the UK and abroad visiting customer and 3rd party sites, often at short notice
• Flexibility of hours/out-of-hours working as required
• Man the Customer Support 24-hour Support mobile telephone on a rota basis with other Customer Support Engineers
• A salaried position with no overtime payment – time off in lieu as appropriate
• Team working and team cover

Terms and conditions

• Six-month probationary period
• Flexible working scheme
• 37.5 hrs per week (Monday to Friday)
• Full clean driving license is required
• Willingness to undertake further training to update skills / meet company objectives

For full details and for more information, including the job specification, please email: [email protected]

As an International Sales Manager, you will generate, develop and maintain close relationships with all key customers, partners and system integrators. You will also manage all partner distributor sales and marketing activities in your designated countries.

The successful candidate will have knowledge of pro-audio equipment and broadcast workflows and previous sales experience in selling professional audio equipment to Senior Managers and Directors of major accounts as well as experience in managing partners and system integrators.

Main activities and responsibilities

• Achieve your annual sales target through:

1. Planning and implementing a working pattern/contact schedule for your territory and by identifying additional business opportunities through existing customer accounts
2. Identifying and generating new business accounts and revenue with regular travel and in-market presence at trade shows, events and demos

• Ensure that when placing business, all correct Company policies and procedures are followed in order to ensure that the Company’s position is protected
• Maintain an accurate, comprehensive and up-to-date database of all prospective/existing customers in your territory

Other features of the job

• Valid driving license
• Flexibility of hours/out-of-hours working as required
• Ability to travel and be away from the office and home for long periods as and when required. This is targeted at 10 days per month visiting customers/distributors
• Team working and team cover. Coordinate with others in the department, providing cover when and where required and any other reasonable task, within your capabilities, to support the department and/or business

Terms and conditions

• Six-month probationary period
• Flexible working scheme
• 37.5 hrs per week
• Holidays to be coordinated within the Sales and Marketing Team
• A salaried position with no overtime payment – time off in lieu if appropriate and as agreed with Line Manager

For full details and for more information, including the job specification, please email [email protected]