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Customer Support

Calrec has a team of dedicated professionals on hand to ensure you always receive prompt attention, whatever your requirements. With highly trained teams of engineers at our HQ in Hebden Bridge, in our US office and around the world through our respected distributor network, you are never far away from a professional technical solution. Free technical support is also available to all customers during office hours.

Every Calrec product is supplied with a 12 month warranty as standard, providing technical and operational telephone and email support, service visits and repairs, and the provision of either loan or replacement units.

Support Contracts

Calrec also offers a range support contracts which can be arranged directly through Calrec for UK and Ireland customers, or by contacting your local agent. With a Calrec Support Contract you will continue to enjoy the benefits of your warranty combined with the peace of mind provided by knowing you will have no unplanned expense after the warranty has expired.

For more information on Support Contracts, download our guide here.

Other Services

With all console sales, Calrec offers the option to send a Customer Support engineer to site to provide complete on-site commissioning. Commissioning covers a range of test procedures, from ensuring audio levels are within tolerance, to ensuring all networking equipment is connected correctly.

Operational and technical training to compliment the skill base of your operators and technical staff is also available. This can be provided either on-site, or at any of Calrec's global offices.

In fact, a variety of services are available at an additional charge, unless purchased with your mixing console:

On air support
Operational training
Technical training
Software upgrades
Upgrades to provide additional units for extra channels, input/outputs, etc.
Sale of spare units (modules and cards)
Sale of component spares
Service Visits
Repairs
Loans
Console documentation

For more information on any of these services, please contact us at support@calrec.com

Items such as spares and replacement parts can be purchased quickly and easily using Calrec's PayPal facility. Click here for more details.

Repairs

In addition to our state-of-the-art manufacturing plant, Calrec also operate a dedicated repair facility. As with all hardware, there is always the possibility that something might fail during its lifetime. Our facility backs up our Customer Support department in the rare eventuality that you experience a fault on your Calrec equipment.

Calrec operates a policy of advance exchange units through our global offices and our distributor network - this means that we will always ship a replacement part in the shortest timeframe possible. On the rare occasion that an advance exchange is not achievable, our team of support engineers will provide another solution.

Software

Future Summa software releases will be available for download. Please refer to the Summa Installation manual for guidance on installing Summa software. Please contact support@calrec.com to discuss software upgrade options for Apollo and Artemis systems.